A common concern when buying a refurbished iPhone, such as the iPhone XR, XS, XS Max, and iPhone 11 onwards is related to the battery warning you may encounter:
“Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery.”
This message is visible in two places, firstly a popup on the lock screen (visible for 4 days), and secondly as a message within the Settings > Battery section (visible for 15 days).
When a battery is replaced during the refurbishment process by anyone other than Apple this message will be visible.
If you have this message on your refurbished phone, it is nothing to worry about. All batteries used during iOutlets refurbishment processes are of OEM quality which means they are built to the same specifications as the manufacturers original battery.
As mentioned above, the battery message only appears on the lock screen for 4 days and the battery health settings for 15 days and then the message is no longer visible.
In summary if your refurbished iPhone has a non genuine battery warning it is nothing to be concerned about, these notifications does not affect your ability to use the phone or functionality. The phone will include a PhoneCheck certified label showing the phone has been fully tested.
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Aoife MayJames Green Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 30 days and Pay in 3 instalments are not regulated by the FCA.
Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
James Green Ltd, trading as The iOutlet, is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. Product Partnerships Limited’s FCA registration number is 626349 and its address is Second Floor, Atlas House, 31 King Street, Leeds LS1 2HL. Product Partnerships Limited’s permitted business is to act as a Principal for a network of Appointed Representatives who arrange regulated credit facilities for customers who are purchasing goods from them.
James Green Ltd acts as a credit broker not a lender and can introduce you to Raylo Group Limited (FRN: 841488) and PayPal Credit, a trading name of PayPal (Europe) S.à.r.l et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg (FRN: 470235). We do not receive any commission for this activity. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints,
please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.
We also offer unregulated Credit agreements through Klarna. Please note that Pay in 3 instalments and Pay in 30 days is not regulated by the FCA. Please use these products responsibly and ensure you can make repayments on time. Finance is subject to status. T&Cs and eligibility apply. Failure to make repayments on time may negatively impact your ability to use Klarna’s products in future.
Please click to view our Financing Initial Disclosure Document (IDD).
